Building a customer-centric culture from within
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Building a customer-centric culture from within

Put customers first In an era of rapidly evolving market dynamics, the key to success for businesses isn’t just the quality of their products or the efficiency of their services. The distinguishing factor often boils down to the customer experience. Today the organizations that stand out are those that make their customers the epicenter of…

Ways businesses can engage the community and grow their businesses through community service 
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Ways businesses can engage the community and grow their businesses through community service 

Saying it with service In today’s world community service has taken on even greater meaning and importance. While giving back as an individual is a great way to make a difference for causes that are important to you, the opportunity for businesses to make a positive impact through community service is a way to both…

Strategies to attract and retain top talent
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Strategies to attract and retain top talent

Future-proof your business By Leslie T. Snadowsky + Photos Courtesy of Palmetto Dunes Oceanfront Resort Palmetto Dunes Oceanfront Resort is in the heart of Hilton Head Island and offers vacationers and residents three miles of sun-kissed Atlantic Ocean beachfront, three world-class golf courses, vacation rentals, a full-service marina and an 11-mile lagoon system. At Palmetto…

Enhancing the customer experience by incorporating technology
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Enhancing the customer experience by incorporating technology

Utilizing digital age technology By Sheila Paz In these digital times, keeping up with the Joneses in terms of technology can be challenging but it can make a world of difference when it comes to enhancing the customers’ experience. Ian Mason, general manager of Michael Anthony’s Cucina Italiana on Hilton Head Island, explains how staying…

Customer service is an inside job
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Customer service is an inside job

Your employees’ attitudes and actions matter Story by Randi Busse Customer service is a critical function in every organization. It is something that business owners must count on their employees to consistently deliver. But how can employees deliver exceptional service if they’re not feeling empowered, appreciated and respected? We think about improving customer service through…

How to select the perfect charity partner for your business
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How to select the perfect charity partner for your business

Making an Impact Story by Hannah Clark  If you’re reading this article, you most likely want your business to be seen as a force for good, and there is no shortage of good causes vying for your support. But while the Lowcountry alone is fortunate to have dozens of local charities and nonprofits – not…

Why every online review about your business warrants a response
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Why every online review about your business warrants a response

The good, the bad and the snarky Story by Hannah Clark If you’re like most business owners, you have a love-hate relationship with online reviews. On the one hand, your customers’ feedback is out there for everyone to see. But on the other hand, your customers’ feedback is out there for everyone to see, which…