Put customers first In an era of rapidly evolving market dynamics, the key to success for businesses isn’t just the quality of their products or the efficiency of their services. The distinguishing factor often boils down to the customer experience. Today the organizations that stand out are those that make their customers the epicenter of…
Saying it with service In today’s world community service has taken on even greater meaning and importance. While giving back as an individual is a great way to make a difference for causes that are important to you, the opportunity for businesses to make a positive impact through community service is a way to both…
Future-proof your business By Leslie T. Snadowsky + Photos Courtesy of Palmetto Dunes Oceanfront Resort Palmetto Dunes Oceanfront Resort is in the heart of Hilton Head Island and offers vacationers and residents three miles of sun-kissed Atlantic Ocean beachfront, three world-class golf courses, vacation rentals, a full-service marina and an 11-mile lagoon system. At Palmetto…
If you don’t make it easy for the customer to do business with you, they won’t By Randi Busse A hassle-free customer-service experience can go a long way in keeping customers happy. What are you doing to avoid the customer-service maze? No matter how great your offerings are, there will undoubtedly be times when a…
Utilizing digital age technology By Sheila Paz In these digital times, keeping up with the Joneses in terms of technology can be challenging but it can make a world of difference when it comes to enhancing the customers’ experience. Ian Mason, general manager of Michael Anthony’s Cucina Italiana on Hilton Head Island, explains how staying…
Your employees’ attitudes and actions matter Story by Randi Busse Customer service is a critical function in every organization. It is something that business owners must count on their employees to consistently deliver. But how can employees deliver exceptional service if they’re not feeling empowered, appreciated and respected? We think about improving customer service through…
Why giving back is good for business Story by Hannah Clark What goes around comes around, especially in the business world. While the pursuit of profit has traditionally driven most business ventures, one of today’s most meaningful KPIs is CSR: corporate social responsibility. Global disasters, an unstable economy and social issues at the forefront of…
Story by Hannah Clark Most business owners spend their time – and marketing budgets – trying to bring in new business. But as gratifying as it is to see new interest in your business, returning customers spend roughly 67 percent more than first-time buyers. It’s also 10 times more expensive to try and attract new…
Making an Impact Story by Hannah Clark If you’re reading this article, you most likely want your business to be seen as a force for good, and there is no shortage of good causes vying for your support. But while the Lowcountry alone is fortunate to have dozens of local charities and nonprofits – not…
The good, the bad and the snarky Story by Hannah Clark If you’re like most business owners, you have a love-hate relationship with online reviews. On the one hand, your customers’ feedback is out there for everyone to see. But on the other hand, your customers’ feedback is out there for everyone to see, which…