Saying it with service In today’s world community service has taken on even greater meaning and importance. While giving back as an individual is a great way to make a difference for causes that are important to you, the opportunity for businesses to make a positive impact through community service is a way to both…
Put customers first In an era of rapidly evolving market dynamics, the key to success for businesses isn’t just the quality of their products or the efficiency of their services. The distinguishing factor often boils down to the customer experience. Today the organizations that stand out are those that make their customers the epicenter of…
To most people the person on the other end of a 1-800 customer service call is little more than a machine. But to business owners, they are angels on earth. Why? Because business owners know just how draining it must be to deal with disgruntled customers all day. Nearly everyone who works in a service-based…
The good, the bad and the snarky Story by Hannah Clark If you’re like most business owners, you have a love-hate relationship with online reviews. On the one hand, your customers’ feedback is out there for everyone to see. But on the other hand, your customers’ feedback is out there for everyone to see, which…
Making an Impact Story by Hannah Clark If you’re reading this article, you most likely want your business to be seen as a force for good, and there is no shortage of good causes vying for your support. But while the Lowcountry alone is fortunate to have dozens of local charities and nonprofits – not…
Why giving back is good for business Story by Hannah Clark What goes around comes around, especially in the business world. While the pursuit of profit has traditionally driven most business ventures, one of today’s most meaningful KPIs is CSR: corporate social responsibility. Global disasters, an unstable economy and social issues at the forefront of…
Your employees’ attitudes and actions matter Story by Randi Busse Customer service is a critical function in every organization. It is something that business owners must count on their employees to consistently deliver. But how can employees deliver exceptional service if they’re not feeling empowered, appreciated and respected? We think about improving customer service through…
How giving things up can help you get more out of life By Ellen Linnemann “If I don’t do it myself, it just won’t get done right.” “It’s just faster and easier for me to do it on my own.” “I have a hard time letting go of things.” “I hate to give up control…
By Hannah Massen Rootstock Community Foundation addresses mental healthcare of restaurant employees Even if you’ve never worked in the food service industry, movies like Boiling Point and shows like Sweetbitter give an (albeit dramatic) impression of what it’s like to work in a restaurant. From the energy and focus required on the floor to the…
Should your business speak out on social causes? Disney CEO Bob Chapek spoke out against Florida legislation after criticism of his silence began trending on social media. Microsoft stopped sales and service in Russia after releasing a sharply worded statement condemning Vladimir Putin’s invasion of Ukraine. And Goldman Sachs pledged $10 million to address racial…