Ways businesses can engage the community and grow their businesses through community service 
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Ways businesses can engage the community and grow their businesses through community service 

Saying it with service In today’s world community service has taken on even greater meaning and importance. While giving back as an individual is a great way to make a difference for causes that are important to you, the opportunity for businesses to make a positive impact through community service is a way to both…

Building a customer-centric culture from within
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Building a customer-centric culture from within

Put customers first In an era of rapidly evolving market dynamics, the key to success for businesses isn’t just the quality of their products or the efficiency of their services. The distinguishing factor often boils down to the customer experience. Today the organizations that stand out are those that make their customers the epicenter of…

The art of dealing with angry customers (without losing business) 
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The art of dealing with angry customers (without losing business) 

To most people the person on the other end of a 1-800 customer service call is little more than a machine. But to business owners, they are angels on earth. Why? Because business owners know just how draining it must be to deal with disgruntled customers all day.  Nearly everyone who works in a service-based…

Why every online review about your business warrants a response
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Why every online review about your business warrants a response

The good, the bad and the snarky Story by Hannah Clark If you’re like most business owners, you have a love-hate relationship with online reviews. On the one hand, your customers’ feedback is out there for everyone to see. But on the other hand, your customers’ feedback is out there for everyone to see, which…

Customer service is an inside job
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Customer service is an inside job

Your employees’ attitudes and actions matter Story by Randi Busse Customer service is a critical function in every organization. It is something that business owners must count on their employees to consistently deliver. But how can employees deliver exceptional service if they’re not feeling empowered, appreciated and respected? We think about improving customer service through…

The Parent Trap
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The Parent Trap

How to avoid trapping your kids in the family business By Hannah Massen We’ll start by saying the first thing your kids want you to know: it’s not you, it’s them.  As an entrepreneur, you’ve poured your heart, soul and years of your life into growing and sustaining your business. Yes, you’ve had many long…