To most people the person on the other end of a 1-800 customer service call is little more than a machine. But to business owners, they are angels on earth. Why? Because business owners know just how draining it must be to deal with disgruntled customers all day. Nearly everyone who works in a service-based…
A guide to revenue growth and customer satisfaction In the pursuit of sustained business growth, upselling and cross-selling are two pivotal strategies that enhance revenue and heighten customer experience. Though they share common goals, their applications differ. Are you ready to transform your revenue landscape and forge lasting customer relationships? Dive into these techniques with…
HHH charts course to customer care Story by Leslie T. Snadowsky Hilton Head Island Airport (HHH) is right on the island and offers hassle-free flight options to locals eager to return home and visitors who want to start their vacations as soon as they land. Airport Director Jon Rembold said his crew is empowered to…
SCORE SC Lowcountry helped turn one woman’s college dream into a business reality By Sheila Paz Initiating or scaling a small business can be daunting. Enter the Service Corps of Retired Executives (SCORE), your trusty guide. Offering free, confidential mentoring and business education, SCORE empowers every small business to flourish within their communities. Specifically, the…
HR’s role in diversity and equity By Bailey Gilliam In the business world, difference matters. Companies that are diverse, equitable and inclusive are better able to respond to challenges, win top talent and meet the needs of different customer bases. And who does that responsibility often fall to? Human resources. HR managers play a vital…
Small lenders, big reward Story by Leslie T. Snadowsky, photography by Lloyd Wainscott Bruce B. Wood, founder, managing partner and investment registered advisor at Hilton Head Capital Partners (HHCP) in Hilton Head, said the world has changed for small businesses, for the better. “Small businesses have access to so much more success opportunities through their…
Service with a profit Story by Leslie T. Snadowsky Maximizing profitability in service-based businesses requires a strategic approach encompassing pricing models, upselling and cross-selling techniques, customer retention strategies, and technological integration. Mike Kabiri, managing member of Transworld Business Advisors of Hilton Head, said by aligning these aspects and focusing on delivering value to customers, businesses…
Accomplish your goals and see results through branding Story by Leslie T. Snadowsky It’s where customers on a budget learn how to brand. Brand State University is an affordable online learning platform for small businesses and do-it-yourself marketers. Jaci Russo leads the subscription-based business that sells access to her marketing expertise and educational courses. “BSU…
Tech up and team up Story by Bailey Gilliam Technology is at the heart of modern society, including the business world. A key application of that technology is in the realm of customer service. KML Computer Services uses technology to automate and streamline customer service practices and can help you incorporate them into your business. …
Are you getting the service you deserve? By Mark Rossi In today’s rapidly evolving business landscape, technology plays a pivotal role in the success of small businesses. Yet, managing IT infrastructure and ensuring seamless operations can be a challenging task for many entrepreneurs. This is where the services of an IT company come into play,…