Are you getting the service you deserve? By Mark Rossi In today’s rapidly evolving business landscape, technology plays a pivotal role in the success of small businesses. Yet, managing IT infrastructure and ensuring seamless operations can be a challenging task for many entrepreneurs. This is where the services of an IT company come into play,…
Tech up and team up Story by Bailey Gilliam Technology is at the heart of modern society, including the business world. A key application of that technology is in the realm of customer service. KML Computer Services uses technology to automate and streamline customer service practices and can help you incorporate them into your business. …
Utilizing digital age technology By Sheila Paz In these digital times, keeping up with the Joneses in terms of technology can be challenging but it can make a world of difference when it comes to enhancing the customers’ experience. Ian Mason, general manager of Michael Anthony’s Cucina Italiana on Hilton Head Island, explains how staying…
Tips to make an upgrade easy and affordable. By Mark Rossi According to industry experts, you can expect the average desktop PC to last between three and eight years. It may seem that you just updated your computers, but if you are experiencing any of these symptoms, it is time to consider an upgrade: According…
Are you afraid of falling victim to a ransomware attack on your business? By Mark Rossi, president of KML Computer Services. Since 1996 he has been immersed in the technology field, working in various positions, from hardware technician and network manager to network engineer and IT consultant. If you aren’t, you should be. Ransomware attacks…
An Information Technology roadmap is a good start By Mark Rossi There is a continuum of approaches to developing a company’s Information Technology (IT) strategy, ranging from “Let’s hold off any planning or spending until something breaks” on one end of the spectrum to “Let’s forecast our needs over the next five years and create…
Even if you love your Business, working 24/7 shouldn’t be an option By R.V. Winkle We turned to Lifehack.org for the top apps to help achieve work-life balance. Here are some of its recommendations: 1. Stay calm with Calm Calm is the number one app for meditation and sleep with over 100 million downloads. The…
Downtime may be costing you more than you think. By Mark Rossi There are three primary causes of network downtime, and all of them are avoidable. To avoid or fix the amount of downtime in your company, you must understand the root cause. Is it one of The Big Three? 1. Human error 2. Software…
Free apps that keep track By Leslie T. Snadowsky Gone are the days when calling was your only option. If someone can’t get to you at work by email, instant message, or text, messaging app companies like Slack stepped in to fill in the gaps. Capitalizing on connecting coworkers with the information they need across…
By Hannah Massen You might think you know all there is to know about emails. After all, you only get 212 of them a day. But chances are you’ve received (or sent) an email like this before, proving that most people could still learn a thing or two about email etiquette. So, we’re putting the…