Learn from nine local businesses who put customers first By Bailey Gilliam Customer service is the support you offer your customers from the moment they first contact your business to the months, years and even lifetimes afterward. Recent innovations have focused on automating customer service systems, but the human element in customer service is what…
Hive of activity By Leslie T. Snadowsky Palmetto bugs freak people out. “They are also known as the state bird,” mused Brian DeChirico, the Hilton Head general manager for Hilton Head Exterminators. “Our customers think they are really nasty because these cockroaches grow to be so big, and they can fly.” DeChirico provides comprehensive pest…
Driven by passion – Bill Harper goes the extra mile for his customers at AutoNation Subaru Story By Lucy Rosen When we hear the word Subaru, many of us think about the car company’s tagline: “Love: it’s what makes a Subaru a Subaru.” But for William “Bill” Harper, customer relations manager and delivery specialist at AutoNation Subaru Hilton…
A vision on wheels – Dr. Jessica Forster brings veterinary care to her customers’ doorstep with a mobile clinic By Lucy Rosen Every pet parent dreads the yowls and whines their best buddies make as they pull into the “VET” parking lot. That’s why Dr. Jessica Forster, owner and founder of Fetch A Vet, brings…
Ain’t no buffs about it – Brian Buttocovla’s passion for cars drives his entrepreneurial success By Lucy Rosen Brian Buttocovla, owner of Palmetto Buff, a mobile auto-detailing service, always considered himself a “car guy,” and it shows. Many people dream of driving a Ferrari or Porsche, but Buttocovla aspires to own a 1957 Cadillac Eldorado…
Nature calls By Leslie T. Snadowsky Biking, boating, fishing, kayaking, paddle boarding, sailing and skiing trips — Outside Brands is driven by a mission to enrich lives by connecting people to exceptional places, products and experiences in South Carolina and Georgia, not only for its customers but also for its employees. “Mike Overton, our CEO,…
Mother-son duo excels in financial customer service Kathy Nolan and Sean Nolan – Founding members and wealth management advisors Family Focus Financial Group MEET SEAN AND KATHY Click: fffgonline.com Call: 843-427-3300 Connect: info@fffgonline.com, @FamilyFocusFG, #FamilyFocusFinancialGroup, #FFFGLLC Come in: 7 Carroll Court, Bluffton Sean, how would you define exceptional customer service? To us, customer service is…
Customer service day and night Robbie Eastland – Local owner and representative of NiteLites MEET ROBBIE Click: nitelites.com, nitelites.com/location/hilton-head-sc Call: 843-593-9672 Connect: info@nitelites.com, robbie@nitelites.com, #NiteLitesHHI, #NiteLitesOutdoorLighting.HiltonHead.Savannah, @NiteLitesHHISAV Come in: 7 Carroll Court, Bluffton Robbie, how would you define exceptional customer service? Doing whatever it takes to satisfy our clients completely. Every client has a different need,…
Merchant solutions built with customer service in mind Tamara Bream – President, COO of Equity Payment, Inc. MEET TAMI Click: equitypayment.com Call: 843-628-0503, 843-628-0500 Connect: makemoney@equitypayment.com, tbream@equitypayment.com, #EquityPaymentInc, EquityPaymentMerchantProcessing Tami, how would you define exceptional customer service? Exceptional customer service provides outstanding availability and timely resolutions to problems, no matter how big or small….
All signs point to excellent service Barry & Rita Wilson – Owners of AlphaGraphics Beaufort – Bluffton – HHI MEET BARRY & RITA Click: www.us804.alphagraphics.com Call: 843-525-6603 Connect: agbeaufort@alphagrapics.com, #AlphaGraphics_BeaufortSC, #AGBeaufortUS804 Come in: 1012 Boundary St., Beaufort & free delivery to HHI, Bluffton, Beaufort and surrounding areas Rita, how would you define exceptional customer service?…