Excellence in Service

Excellence in Service

Learn from nine local businesses who put customers first By Bailey Gilliam Customer service is the support you offer your customers from the moment they first contact your business to the months, years and even lifetimes afterward. Recent innovations have focused on automating customer service systems, but the human element in customer service is what…

Swatting down pests and elevating business with a customer-centric approach

Swatting down pests and elevating business with a customer-centric approach

Hive of activity By Leslie T. Snadowsky Palmetto bugs freak people out. “They are also known as the state bird,” mused Brian DeChirico, the Hilton Head general manager for Hilton Head Exterminators. “Our customers think they are really nasty because these cockroaches grow to be so big, and they can fly.” DeChirico provides comprehensive pest…

One local business is enriching lives with every adventure, every day
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One local business is enriching lives with every adventure, every day

Nature calls By Leslie T. Snadowsky Biking, boating, fishing, kayaking, paddle boarding, sailing and skiing trips — Outside Brands is driven by a mission to enrich lives by connecting people to exceptional places, products and experiences in South Carolina and Georgia, not only for its customers but also for its employees. “Mike Overton, our CEO,…

Excellence in Service: Kathy Nolan and Sean Nolan

Excellence in Service: Kathy Nolan and Sean Nolan

Mother-son duo excels in financial customer service Kathy Nolan and Sean Nolan – Founding members and wealth management advisors Family Focus Financial Group MEET SEAN AND KATHY Click: fffgonline.com  Call: 843-427-3300 Connect: info@fffgonline.com, @FamilyFocusFG, #FamilyFocusFinancialGroup, #FFFGLLC Come in: 7 Carroll Court, Bluffton Sean, how would you define exceptional customer service? To us, customer service is…

Excellence in Service: Robbie Eastland

Excellence in Service: Robbie Eastland

Customer service day and night Robbie Eastland – Local owner and representative of NiteLites MEET ROBBIE Click: nitelites.com, nitelites.com/location/hilton-head-sc Call: 843-593-9672 Connect: info@nitelites.com, robbie@nitelites.com, #NiteLitesHHI, #NiteLitesOutdoorLighting.HiltonHead.Savannah, @NiteLitesHHISAV Come in: 7 Carroll Court, Bluffton Robbie, how would you define exceptional customer service? Doing whatever it takes to satisfy our clients completely. Every client has a different need,…

Excellence in Service: Tamara Bream

Excellence in Service: Tamara Bream

Merchant solutions built with customer service in mind Tamara Bream – President, COO of Equity Payment, Inc. MEET TAMI Click: equitypayment.com   Call: 843-628-0503, 843-628-0500 Connect: makemoney@equitypayment.com, tbream@equitypayment.com, #EquityPaymentInc, EquityPaymentMerchantProcessing Tami, how would you define exceptional customer service? Exceptional customer service provides outstanding availability and timely resolutions to problems, no matter how big or small….

Excellence in Service: Barry & Rita Wilson

Excellence in Service: Barry & Rita Wilson

All signs point to excellent service Barry & Rita Wilson – Owners of AlphaGraphics Beaufort – Bluffton – HHI MEET BARRY & RITA Click: www.us804.alphagraphics.com Call: 843-525-6603 Connect: agbeaufort@alphagrapics.com, #AlphaGraphics_BeaufortSC, #AGBeaufortUS804 Come in: 1012 Boundary St., Beaufort & free delivery to HHI, Bluffton, Beaufort and surrounding areas Rita, how would you define exceptional customer service?…