By Karen A. Casey Customer service is one of the keys to a successful business. Excellent customer service requires business owners to understand their customers’ expectations; each one presents its own challenges. If you are a sole proprietor, you effectively need to be on call all the time and cannot have a “9 to 5”…
Are you getting the service you deserve? By Mark Rossi In today’s rapidly evolving business landscape, technology plays a pivotal role in the success of small businesses. Yet, managing IT infrastructure and ensuring seamless operations can be a challenging task for many entrepreneurs. This is where the services of an IT company come into play,…
Before serving others, serve yourself first By Donna Peters It cannot be underestimated how important it is to care for yourself as a busy professional. Self-care improves physical and mental health and helps manage stress and anxiety. Taking the time to serve yourself first helps to lower your risk of illness and increase your energy,…
Hargray gets to the root of the problem By Leslie T. Snadowsky If there’s an internet interruption at Winning Orthodontics Smiles, there’s not much to grin about. Phones don’t work, medical records can’t be accessed, and the practice’s three orthodontists can’t take or view X-rays at the Beaufort, Bluffton or Hilton Head locations. Winning Orthodontic…
The rollercoaster of customer service in the age of COVID By Will Dobetter Since they say necessity is the mother of all invention, we will say COVID was the father of improving customer service, but only briefly. During COVID companies changed how they served customers, for the better in many ways. However, with social distancing…
A professional’s guide to recovering gracefully By Hannah Clark That tightening in your chest? Yeah, we know that feeling. You’re probably having that reaction as you read this because, like the rest of us, you’ve made a mistake (or two) at work before. Maybe you forgot to attach a document to an email. Oops! Or…
How to apply it to customer service The theory of Maslow’s hierarchy states that five categories of human needs dictate an individual’s behavior. Those needs fall into physiological, safety, love and belonging, esteem and self-actualization. Since customers are humans, that concept applies. The hierarchy of customer needs Help customers win • Introduce innovations • Align…
Connect with a SCORE mentor for exponential growth By Karen A Casey, CPA, CFP, is a certified SCORE SC Lowcountry business mentor As a business owner, you understand how important it is to get your name out into the market. You have an effective website, post regularly to your social media accounts, join local chambers…
Listen and learn By Leslie T. Snadowsky If you want to brush up on the finer arts of networking before you hit your next meeting, conference or convention, there are many podcasts and books to consider. LocalBiz compiled a shortlist highlighting some of the most popular and effective media out there. The Official BNI Podcast…
By Sheila Paz Tired of the struggles and awkward moments that come with networking? Perhaps you’re new to the business world and seeking a chance to explore the realm of networking. If so, it’s time to change your approach and discover a more enjoyable way to build valuable connections. Fast Track Networking redefines traditional ways…