Family business treats customers like family
Mike, Jane and Robert Rivers – President, Vice President & Operations Manager of Low Country Shelving & Glass
MEET MIKE, JANE & ROBERT
Come in: 6-D Plantation Park Drive, Bluffton
Jane, how would you define exceptional customer service? We have a desire to be the best. This starts from the top, leading by example, and our team follows suit. Our leadership team is highly involved in each and every project, ensuring no detail is missed and that we meet and exceed all customer expectations.
Robert, why is excellent customer service so important? Our customers have many options when it comes to glass and shelving installations. Many people can offer similar products, but our unparalleled customer service sets us apart. As we approach our 32nd year in business, we are exceedingly proud of the reputation we have built and the relationships we have fostered. We are honored to work for the Lowcountry’s best contractors and remodelers and are grateful for the many homeowners who have become repeat customers over the years.
Mike, what sets your company apart from others? We have a team of
26 that fully realizes our vision of providing the best customer service in the Lowcountry. We emphasize building camaraderie and unity amongst our group and instill our values in every team member, ensuring that customers receive the very best from each of us.
What 3 things does your company do to provide exceptional customer service?
To us exceptional customer service is based on these three principles:
1. We make ourselves readily available to our customers; we always answer the phone, a rarity today.
2. We provide prompt response time from measure, to quote, to install; we respect the importance of meeting deadlines.
3. Lastly, we always follow through with scheduled commitments; every customer and job is important to us.