Excellence in Service: Tamara Bream
Merchant solutions built with customer service in mind
Tamara Bream – President, COO of Equity Payment, Inc.
MEET TAMI
Click: equitypayment.com
Call: 843-628-0503, 843-628-0500
Connect: makemoney@equitypayment.com, tbream@equitypayment.com, #EquityPaymentInc, EquityPaymentMerchantProcessing
Tami, how would you define exceptional customer service? Exceptional customer service provides outstanding availability and timely resolutions to problems, no matter how big or small. In a nutshell, Equity Payment organically exemplifies the true definition of what exceptional customer service means through our Merchant Warriors and business partners. They are problem-solvers, no matter how long the solving takes.
Why is excellent customer service so important? Exceptional customer service builds trust, which is most significant. It also contributes to longstanding partnerships, referrals and, ultimately, a respected reputation. We want our merchants to hang up the phone and feel assured or say, “Wow, that was easy. Equity Payment understands me and my business.”
What sets your business apart from others? We are willing to take a six-hour drive on a very stormy Friday night to deliver a terminal to a merchant so they can maintain their processing. Every one of our Merchant Warriors has over 10 years of experience with Equity Payment. This is well above the industry average of 2.1 years. With that, many of our merchants have remained long-time clients because they trust Equity Payment with the money they make. Our mission is to be fair and equitable.
What three things does your company do to provide exceptional customer service?
1. We answer the phone — not a service or call center, but one of our Equity Payment Merchant Warriors. This includes after-hours support, weekends and, most definitely, holidays. We believe that if your business is open, we should be available.
2. Equity Payment Merchant Warriors provide consistent and transparent concierge-level service, including quick response to customer service issues. Our ever-growing knowledge of changing payment processing technology has been key to caring for our merchants and their businesses. We also have longstanding relationships with community banks and other financial institutions, heightening our ability to be consultative for our merchants.
3. Equity Payment has worked alongside our merchants in their places of business to understand exactly the processing issues they face.
